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These terms apply to all orders placed through [Lufte Air website URL], operated by [Company legal name], registered in the Netherlands under KVK number [insert], VAT number [insert], registered address [insert]. You can reach us at [support email].
By placing an order, you are making an offer to buy a product. We will send you an order confirmation by email once your order is accepted. We reserve the right to refuse or cancel an order, for example in cases of pricing errors, stock issues, or suspected fraud, in which case you will be refunded in full.
All prices are shown in [currency] and include applicable VAT unless stated otherwise. Payment is taken at the time of order. We accept the payment methods shown at checkout.
Delivery times and costs are set out on our Shipping page. Risk in the product passes to you once it has been delivered to the address you provided.
If you are a consumer ordering from within the European Union, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at [support email] within that period. You must return the product within 14 days of telling us you wish to cancel, and it should be unused and in its original packaging where possible. We will refund you within 14 days of receiving the returned product or evidence that it has been sent back, using the same payment method you used to order, unless agreed otherwise. Return shipping costs are [your policy, e.g. covered by the customer / covered by us], unless the goods are faulty.
This right does not affect any additional warranty or goodwill returns we may offer, details of which are on our Returns page.
If your Lufte Air arrives faulty or develops a defect covered by warranty, contact us at [support email] and we will arrange a repair, replacement, or refund. This is in addition to your legal rights as a consumer under Dutch and EU law, which are not affected by anything in these terms.
Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraud. Otherwise, our liability for losses you suffer is limited to the amount you paid for the product, except where the law does not allow such a limit.
All content on this website, including text, images, and branding, belongs to [Company legal name] or its licensors and may not be used without permission.
These terms are governed by the laws of the Netherlands. Any disputes will be submitted to the competent Dutch courts, without prejudice to any mandatory consumer protection rights you have in your own country of residence.
Questions about these terms can be sent to [support email].
