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FAQ

Everything you need to know before you buy

Frequently asked questions

Shipping and delivery

If you're ordering within the Netherlands, delivery typically takes 1 to 2 days. For other destinations, delivery times will vary and the estimated timeframe will be shown at checkout before you complete your order.

We're expanding our shipping coverage as we grow. Enter your address at checkout to see whether delivery to your location is currently available.

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow it to your door.

Orders and payment

You'll receive an order confirmation email as soon as your payment is processed. If you don't see it within a few minutes, check your spam folder or get in touch with us.

Contact us as soon as possible after ordering and we'll do our best to help. Once an order has already been packed for shipping, we may not be able to make changes.

We accept all major payment methods available at checkout, including credit and debit cards. Available options may vary slightly depending on your location.

Returns and warranty

If something isn't right, get in touch with our team and we'll talk you through your options.

Yes, your Lufte Air is covered against manufacturing defects. If you run into an issue, contact us and we'll help get it resolved.

Please contact us straight away with photos of the damage and we'll arrange a replacement or refund as quickly as possible.

Product and usage

Lufte Air is designed to purify rooms from around 8 up to 50 square metres, so it works well in bedrooms, living rooms, studies and small offices.

Lufte Air uses a composite HEPA H13-grade filter, tested to remove 99.9% of PM2.5 particles and 92% of PM0.3 particles, the fine dust and allergens that tend to trigger sneezing and irritation.

Your Lufte Air has a built-in filter replacement indicator that lets you know when it's time for a new one, so you never have to guess.

Yes. On its lowest setting Lufte Air runs as quietly as 32 dB, and it also has a dedicated night mode with dimmable LED brightness so it won't disturb your sleep.